- 1 What is Gearbest, Where it is located: Everything you need to know
- 2 Gearbest’s Main competitors
- 3 Questions, Faqs, Doubts, issues of users about Gearbest
- 4 How to place an order on Gearbest: Customers queries regarding placing an order on Gearbest
- 5 Customer service issues
What is Gearbest, Where it is located: Everything you need to know
Gearbest.com is a Chinese Online shopping site which deals in products like clothing, footwear, watches, handbags, electronic gadgets, toys and other range of products. The headquarter of Gearbest is located in Alicante, Alicante. As per recent data updates, the Gearbest has a revenue of $14M. There are 493 employees working in the company. Here we come up with Gearbest Review On the bases of Company’s user’s reviews, actual product quality, payment quality, after sale services, delivery quality and so many another Online shopping portal algorithms.
Gearbest’s Main competitors
Gearbest is not too much popular like Amazon, Flipkart, Jabong and other shopping sites but in the last few years company perform a great job by serving good services to its competitors. However, the company grow up in a very short period but still, The company facing competition from online portals including GeekBuying, Ahappydeal and FastTech.
Gearbest fan Following
The company create a good brand image on social media as per recent report of September 2018, Gearbest has 3.7M fans on Facebook and 63.6K followers on Twitter.
Questions, Faqs, Doubts, issues of users about Gearbest
As the Gearbest achieve a great no. of customers and resolving their issues timely but still people are not fully aware of Gearbest working mechanism. There are lots of users queries about Gearbest is unsolved. The users asking questions like
How do I pay GearBest?
Where is GearBest located?
How do I track my GearBest order?
What is registered air mail?
Here we come up to solve your query about Gearbest. Here we come up with every step of the process from placing an order to shipping, tracking, exchanges & refunds, warranty policy and customer service. Let’s start with Placing an order on Gearbest.
How to place an order on Gearbest: Customers queries regarding placing an order on Gearbest
Are you looking to place an order on Gearbest but getting confused how to place an order on Gearbest? Here is the answer.
Placing an order: Customer queries with answers
Q1) Why I didn’t find the tracking no. on the order I placed on gearbest?
Answer) If you want to track your order for that you need a tracking number obviously. So if you want to get tracking code of your parcel just simply upgrade your Air Mail because Packages sent through Unregistered Air Mail do not have a tracking number.
Q2) What if the price drop of the product immediately after placing the order?
Answer) According to Gearbest it’s proving best services to its customers on a fair price, It ensure the good quality of products on the lowest price if possible. If the price of a product get dropped within 72 hours of placing an order then it will refund the difference amount. You just need to contact Gearbest customer support service about every detail of the product. But this condition would not apply to products selling via a flash sale.
Q3). How customers come to know about their product free shipping?
Answer): If you want the free delivery of a product you will have to follow some steps. First of all select the product you want to purchase, then choose the destination country and the shipping method you want them shipped from. When you will choose shipping medium, you will see many delivery options, you have to select as per your comfort level. After that check the price and delivery condition of each method for a different location. You will come to know is your location eligible for free delivery or not.
Q4) How to cancel an order on Gearbest?
Answer): You are free to cancel an order if you are not satisfied by placing the order. So if you place the order but still it does not ship at your doorstep just Go under “My Orders” section in your account. Here you can find detailed instructions on how to cancel your order on GearBest.
Gearbest Shipping and delivery Queries
Q5): Why I am getting the late delivery of my product?
So many times customers do not get the timely delivery of their products. Ther could be many reasons behind it. So if you didn’t get your delivery within 25 business days after shipment, please consult Customer Service, Also contact your local courier service.
Q5). Why pay extra tax?
If you are placing your order from the same country where the Shipping warehouse is located that you don’t need to pay extra tax but if you place an order from another country than you will have to pay additional import duties.
Q6): What to do if an item is missing in the package?
Check your parcel carefully when your parcel got arrived. Is there any item could be missing or defecting in the parcel. If you discover an item missing, please follow The Gearbest warranty process step by step in order to avoid delays. You can also contact to customer support services about the missing issue.
● If there is an item missing in the product, the Gearbest will resend the missing item for free of cost within the warranty period.
● If you’ve been shipped the wrong item, you can contact customers support for a refund, it will refund you or you can get an alternative item.
Q7): If a customer is not satisfied with the product?
There could be many reasons behind the product dissatisfaction of customers. So the solution also depends on the product issue. The arrangement depends on the cause of your dissatisfaction.
- If you got a damaged product then return the product as per the return and warranty process, You can contact to customers supports as well. You will have to file the return within 3 days of product receiving and make sure take pictures of damaged product as proof.
- If there is any other reason for returning product than you will get the refund or alternative item within 45 days of product receives.
- The default product warranty is one year. So any mishappening with the product should be within one year of using so that you can get a free repair.
- Prevention is better than cure, so make sure you check the product’s specifications and read the reviews, make sure it is the right choice for you.
For detailed info about the return policy of the Gearbest check here
Q8): Gearbest Refund process, issues
You can contact to Gearbest customer services for any query about a refund. You can ask to them when you will get your refund. You can choose any option for getting a refund like you can choose Gearbest wallet, your bank account, Paypal account or credit card.
Customer service issues
Q9): How to find Gearbest Super Support Center?
You can find the Super Support Center by clicking this Live Chat button or under the “Contact Us” tab at GearBest.com. Just choose your query and click double on contact us option.
Q10): Which payment methods Gearbest accept?
GearBest mainly supports 4 payment methods presently: Secure Credit Card, PayPal, Instalment and P24 (Przelewy24).
So this was our Gearbest Review. here we tried to solve all your queries and faqs about Gearbest.com. For more information you can visit the official blog of Gearbest.